Why isn’t my wireless connection connecting to the Internet?
I have D-Link model WBR-1310 and an Acer Aspire laptop. My nephew set up the router, and when I click on the network, it says "Connected", but it also says No Internet access. When I open up my browser, it says Unable to Connect…(I’m using my Ethernet cable now). How can I get wireless Internet access using this router? The signal strength is excellent, but no Interent. Thanks for your help.
2 possibilities…you’re not getting an internet signal from your service provider or the router has an encryption key that you haven’t entered.
Since you can see that it is "connected", there is no encryption since it would not connect without the proper key. But since it is "connected", you know that your wireless router and wireless card in your laptop are working OK. Most likely, your router has not gotten a proper IP address from your service provider (Comcast, Verizon, etc.), so the router cannot "talk" to the modem.
Here’s what to do…remove power from both the modem and the router. Wait about a minute for everything to "forget" their settings. Then re-power the modem. Wait 2 minutes until it reacquires a signal from the provider. Now be sure that the router is physically connected to the modem with an ethernet cable (looks like a phone cord but has larger end pieces). There is only one hole for the ethernet cable on the modem, but there are 5 holes on the router. Make sure the cable goes into the proper hole on the router. It’s the one next to the 4 holes but is usually a little farther away and has some color surrounding it to make it look a little different. The ethernet cable MUST go into this seperate hole, not one of the four. With the cable properly connected, turn on power to the router. It should acquire the proper IP address form the modem automatically. Wait about 2 minutes. then use your computer’s wireless software (right click on the tray icon for your wireless) to see available wireless systems. Chose your system…not a neighbor’s…and click on connect.
You may have to go thru this sequence a couple of times to get a good IP address. Especially with Comcast.
I am guessing you are using Vista or WIn 7 as it is a common issue.. You need to go to the network and sharing centre and when your computer is connected to the wireless network, change your network location to "Home Network" from 2unidentified network"
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2 possibilities…you’re not getting an internet signal from your service provider or the router has an encryption key that you haven’t entered.
Since you can see that it is "connected", there is no encryption since it would not connect without the proper key. But since it is "connected", you know that your wireless router and wireless card in your laptop are working OK. Most likely, your router has not gotten a proper IP address from your service provider (Comcast, Verizon, etc.), so the router cannot "talk" to the modem.
Here’s what to do…remove power from both the modem and the router. Wait about a minute for everything to "forget" their settings. Then re-power the modem. Wait 2 minutes until it reacquires a signal from the provider. Now be sure that the router is physically connected to the modem with an ethernet cable (looks like a phone cord but has larger end pieces). There is only one hole for the ethernet cable on the modem, but there are 5 holes on the router. Make sure the cable goes into the proper hole on the router. It’s the one next to the 4 holes but is usually a little farther away and has some color surrounding it to make it look a little different. The ethernet cable MUST go into this seperate hole, not one of the four. With the cable properly connected, turn on power to the router. It should acquire the proper IP address form the modem automatically. Wait about 2 minutes. then use your computer’s wireless software (right click on the tray icon for your wireless) to see available wireless systems. Chose your system…not a neighbor’s…and click on connect.
You may have to go thru this sequence a couple of times to get a good IP address. Especially with Comcast.
References :
Acers have a power managment that can switch this off dont know why but if you go to the battery icon and open it up look for the option for wireless and choose it it may be off but this happened on my old Acer laptop but never found out why good luck
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